Shipping Policy – Syinix Official Store 

Website: https://syinix.officialstore.ke/

1. Overview

Syinix Official Store (“we”, “our”, “us”) is committed to delivering your orders securely, on time, and with excellent service. We partner with Shipshap, a reliable Kenyan delivery and logistics provider, to fulfill all local deliveries across Kenya.

This Shipping Policy explains how orders are processed, the delivery timelines, shipping fees, and our obligations as your seller.

2. Order Processing

  • Orders are processed within 24 hours after order is confirmed, Monday through Saturday.
  • Orders placed after 4:00 PM EAT or on Sundays/public holidays will be processed on the next working day.
  • Once your order has been handed to Shipshap for delivery, you will receive a shipment confirmation.

3. Delivery Areas

We deliver throughout Kenya, including:

  • Nairobi and Greater Nairobi regions
  • Major urban centers and counties
  • Some remote locations depending on courier coverage

If your location is outside Shipshap’s standard coverage, our support team will contact you with options or alternative arrangements.

4. Estimated Delivery Times

Delivery estimates once the order leaves our warehouse:

Within Nairobi:

  • Same-day delivery or delivery within 24 hours, depending on time of order and delivery zone.

Outside Nairobi (Major Towns):

  • Delivery within 1–3 business days.

Remote Areas:

  • Delivery may take 2–5 business days.

These are estimates only; actual delivery times may vary due to external conditions such as traffic, weather, or operational delays.

5. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Package weight and size
  • Shipshap’s courier charge

Shipping fees are clearly shown before checkout. Occasionally, we offer free shipping promotions on selected products or campaigns.

6. Courier Partner, Shipshap

We use Shipshap, a trusted last-mile delivery partner in Kenya – to deliver your Syinix products safely and efficiently.

Shipshap couriers may:

  • Contact you by phone or SMS before delivery
  • Request a delivery confirmation signature
  • Provide real-time delivery tracking when available

If you receive a delivery notification directly from Shipshap, it relates to your order fulfillment.

7. Order Tracking

After your order ships:

  • You may receive delivery updates from Shipshap
  • You can contact Shipshap or our support team for status updates
  • Online tracking may be available depending on your area

If tracking details are not automatically provided, please contact support for assistance.

8. Delivery Requirements

To ensure smooth delivery, customers must provide:

  • Full name
  • Working phone number
  • Correct physical delivery address
  • Any specific delivery instructions (gates, landmarks, etc.)

Incorrect or incomplete delivery information may delay your order.

9. Failed or Missed Delivery Attempts

If delivery cannot be completed due to:

  • Customer unavailability
  • Incorrect phone number
  • Unreachable address

Shipshap may attempt re-delivery. Additional delivery fees may apply if multiple attempts are required.

10. Inspection Upon Delivery

You are encouraged to inspect your parcel before accepting delivery.

If the package is visibly damaged or the item is incorrect, you should:

  • Report the issue to the Shipshap driver
  • Contact our support team within 48 hours of delivery

We will guide you through the next steps for a return, replacement, or refund.

11. Delivery Delays Beyond Our Control

Delays may occur due to:

  • Traffic or weather disruptions
  • Operational capacity limits
  • Public holidays
  • High volume periods (e.g., sales events)

We communicate any known delays proactively, but are not responsible for delays outside our control.

12. International Shipping

We currently offer delivery only within Kenya.

International shipping is not available at this time.

13. Contact Information

For questions or assistance with your delivery:

Syinix Official Store 
Email: info@syinix.officialstore.ke
Phone: +254111547849
Address: Anniversary Towers, 1st Floor, Nairobi, Kenya.

Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (EAT)

By placing an order with Syinix Official Store, you agree to this Shipping Policy.