Privacy Policy – Syinix Official Store
Effective Date: 01/02/2026

1. Introduction

Welcome to Syinix Official Store accessible at https://syinix.officialstore.ke/.

We are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently in accordance with the Kenya Data Protection Act, 2019 and applicable international data protection standards.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this policy.

2. Business Information

Syinix Official Store is operated by:

Business Name: Prime View Electronics
Physical Address: Anniversary Towers, 1st Floor, Nairobi, Kenya.
Email: info@syinix.officialstore.ke
Phone: +254111547849

3. Information We Collect

We may collect the following types of information:

a) Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Phone number

  • Email address

  • Billing and delivery address

  • Payment details (processed securely via third-party providers)

b) Automatically Collected Information

When you browse our website, we may collect:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on pages

  • Referring website

This information helps us improve website performance and user experience.

c) Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Remember your preferences

  • Improve user experience

  • Analyze traffic and performance

  • Support advertising and marketing campaigns

You can disable cookies through your browser settings.

4. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate order updates and confirmations

  • Provide customer support

  • Improve our website and services

  • Detect and prevent fraud

  • Comply with legal obligations

  • Send promotional communications (only if you consent)

We do not sell or rent your personal information to third parties.

5. Payment Information

All payments are processed securely through trusted payment providers such as:

  • M-Pesa

  • Debit/Credit Card providers

  • Payment gateways

We do not store your full card details on our servers.

6. Sharing Your Information

We may share your information only with trusted partners necessary to operate our business, including:

  • Delivery and courier companies

  • Payment processors

  • IT and website service providers

  • Legal and regulatory authorities when required by law

All partners are required to protect your data.

7. Data Security

We implement appropriate technical and organizational security measures, including:

  • SSL encryption

  • Secure servers

  • Restricted data access

  • Regular security monitoring

While we take strong precautions, no system is 100% secure.

8. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal and regulatory requirements

  • Resolve disputes

9. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to data processing

  • Withdraw consent at any time

To exercise these rights, contact us at:

info@syinix.officialstore.ke

10. Third-Party Services

Our website may contain links to third-party services such as:

  • Payment providers

  • Courier tracking services

  • Analytics tools (e.g., Google Analytics)

We are not responsible for the privacy practices of third-party websites.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices.

Updates will be posted on this page with the revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Syinix Official Store
Email: info@syinix.officialstore.ke
Phone: +254111547849
Address: Anniversary Towers, 1st Floor, Nairobi, Kenya.

By using our website, you consent to this Privacy Policy.